- ISD - Inflight Service Delivery
- Hong Kong Special Administrative Region of China
- Cathay Pacific
Role Introduction
Connecting the world to meaningful people, places and experiences. Go higher. Go further. Move Beyond with Cathay Pacific.
Key Responsibilities
Carry out safety, first aid and security procedures to the highest standard- Be our brand ambassador and provide genuine, personal experiences to all our customers
- Deliver service excellence by creating memorable inflight experiences and exceed our customers’ expectations at every opportunity
- Attend to customer’s needs in a caring and professional manner
- Embrace diversity and be thoughtful and caring to all our customers especially those who need extra help
- Be an excellent team player in a culturally diversified environment and contribute to a collaborative and supportive environment
- Adapt to situations with confidence, tact and flexibility
- Uphold inflight policies and comply with all regulatory requirements
Requirements
Citizen of Malaysia- Minimum age of 18
- High school graduate or above – completion of SPM or GCE 'O' Level or equivalent, including a Pass in English
- Proficiency in written and spoken English and in at least one of the following Asian languages: Bahasa Malaysia, Cantonese or Mandarin. A third language is advantageous.
- Minimum arm-reach of 208cm on tiptoe
- Physical fitness to pass the pre-employment medical assessment
- Previous experience in an airline, hospitality or service industry would be advantageous
Benefits
Being part of a world-class service brand to be proud of- Work schedules to suit different lifestyles
- World-class training and structured career progression path
- A safe and collaborative working environment which embraces a diverse and inclusive culture
- Extensive medical coverage & insurance scheme for you and your dependents
- Flexible retirement scheme
- Discounted travel across many airlines for you and your family
Personal & Application Information
Shortlisted candidates will be invited to complete a digital interview and an online English assessment.
The deadline for application will be on 21 July 2023.
Shortlisted candidates will be notified within six weeks. Further applications from candidates who have already applied within the past six months will not be considered.
Cathay Pacific is an Equal Opportunities employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.
(*Subject to Terms & Conditions)
