Application Analyst - Resolute Claims&Remit [United States]

 

• Job Title:

  Application Analyst - Resolute Claims&Remit

• Req:

  2023-0442

• Location:

  VMC Main Campus

• Department:

  Information Technology Reveue Cycle

• Shift:

  Days

• Type:

  Full Time

• FTE:

  1

• Hours:

• City State:

  Renton, WA

• Salary Range:

Job Description:

JOB DESCRIPTION

The position description is a guide to the critical duties and essential functions of the job, not an all-inclusive list of responsibilities, qualifications, physical demands, and work environment conditions. Position descriptions are reviewed and revised to meet the changing needs of the organization.

TITLE: Application Analyst I, II, Sr

JOB OVERVIEW: The Application Analyst I role will troubleshoot, document, and resolve IT application issues in a timely manner with guidance. The Application Analyst II will demonstrate competence in analysis and troubleshooting, healthcare computing environments and be a self-directed learner with excellent communication skills. The Application Analyst Sr will demonstrate mastery in analysis and troubleshooting, healthcare computing environments and be a self-directed learner with excellent communication skills.

DEPARTMENT: Information Technology

HOURS OF WORK: As required to fulfill responsibilities

RESPONSIBLE TO: Supervisor, Business & Support Applications

PREREQUISITES:

Level I:

• Bachelor's degree OR Associates degree and two (2) years related industry experience, OR four (4) years related experience.

• Applied IT Job Experience: 0-3 years

  • Experience in an application/system support role in a multiple system environment.

• Documented ability to work with computer systems.

• Documented record of excellent leadership, communications, and organization skills.

• Must be current in required application certifications.

• Demonstrated continued professional development.

• Demonstrates an understanding of enterprise integration concepts

Level II:

• Master's Degree, OR bachelor's degree and four (4) years related industry experience, OR Associates degree and six (6) years related industry experience, OR ten (10) years related experience.

• Applied IT Job Experience: 4-5 years

  • Experience in an application/system support role in a multiple system environment.

  • Some Small Project lead experience required.

  • Lead experience preferred.

• Documented ability to work with computer systems.

• Documented record of excellent leadership, communications, and organization skills.

• Must be current in required application certifications.

• Demonstrated continued professional development.

• Demonstrates an understanding of enterprise integration concepts

Level Sr:

• Master's Degree, OR bachelor's degree and four (4) years related industry experience, OR Associates degree and six (6) years related industry experience, OR ten (10) years related experience.

• Applied IT Job Experience: 6-9 years

  • Experience in an application/system support role in a multiple system environment.

  • Demonstrated Small Project lead experience required.

  • Lead experience required.

  • Experience in Leading Complex Small Projects

• Documented ability to work with computer systems.

• Documented record of excellent leadership, communications, and organization skills.

• Must be current in required application certifications.

• Demonstrated continued professional development.

• Demonstrates an understanding of enterprise integration concepts

QUALIFICATIONS:

• Demonstrated ability to set priorities, produce accurate work, and meet deadlines.

• Ability to function in a setting with a wide variety of duties and numerous interruptions.

• Demonstrated competence in analysis and troubleshooting.

• Demonstrated understanding of healthcare computing environments.

• Demonstrated ability to be self-directed, learn quickly with strong attention to detail.

• Proven record of excellent communication and organizational skills.

• Microsoft Office plus Microsoft Visio proficiency is required.

UNIQUE PHYSICAL/MENTAL DEMANDS, ENVIRONMENT AND WORKING CONDITIONS:

• Requires the ability to move PC's and printers weighing up to 40 lbs.

• Requires planning, organizing, and working on multiple tasks at one time.

• Tolerates ambiguity in instructions and work situations.

PERFORMANCE RESPONSIBILITIES:

• Generic Job Functions: See Generic Job Description for Administrative Partner.

• Essential Responsibilities and Competencies

  • General I.T. Job Functions:

  • Provides direct supervisor or lead with a weekly summary of activities

  • Documents change control and system problems according to departmental procedures.

  • Advises direct supervisor or lead of potential problems, requirements for expanded services and status of current systems on an ongoing basis.

  • Promptly notifies direct supervisor or lead of problems, unexpected tasks and missed targets.

  • Responds to all requests according to departmental standards.

  • Performs end-user functions for assigned products to a high level of competency.

  • Ensures that reports, data, and devices are appropriately secured.

  • Maintains the security of the Data Center(s) systems and information, per VMC and departmental Information Privacy Policies.

  • Provides after-hours support as required.

  • Ability to successfully log into enterprise network and all supported applications.

  • Ability to organize, schedule, manage (chair) meetings and publish meeting minutes.

  • Ability to successfully contact vendor for support.

  • Ability to complete annual VMC educational requirements.

  • Performs other related duties as required.

  • Application Analyst:

• Documentation Skills

  • Writes scope statements, defining size and planning parameters of projects or multiple groups of tasks.

  • Prepares detailed work plans and target dates for all projects.

  • Documents change control and system problems according to departmental procedures

  • Provides complete documentation of all tasks and projects; develops and maintains specifications according to departmental standards

  • Uses standard flowcharting tools and techniques to create and maintain business process and functional flow charts. Can read and edit technical flow charts

  • Knowledge of the life cycle of a change and being able to shepherd a request from requirements gathering to designing and building to maintaining the architecture behind the change.

• Issue Resolution:

  • Identifies and resolves complex issues. This includes identifying appropriate parties and potential solutions.

• Leadership Skills:

  • Ability to engage teams in collaboration and discussion and guide toward acceptable solutions.

• Process Improvement:

  • Demonstrates self-initiated process improvement; actively pursues expansion of knowledge in applications and functions supported by VMC IT and develops new efficient solutions. Anticipates client's needs and seeks feedback to ensure client's needs are met

• Project Skills:

  • Manages and/ or leads planning and completion of projects on time and as designed.

  • Ability to manage short-term and long-term risk of architectural decisions

• Technical Aptitude

  • High technical aptitude; adopts new technology and application functionality quickly.

  • Expert hands-on knowledge in current system functionality including integration points across all applications and continuing knowledge of future system capabilities.

  • Ability to see the big picture and how many simultaneous projects interact with each other as well as current and future system states.

  • Immense curiosity in all areas-beyond Epic applications, clinical workflows, and the entirety of the medical field-and a willingness to explore.

• Test Planning:

  • Builds complete testing plans to validate system parameters and functionality performs as specified unassisted.

• Training:

  • Ability to communicate design and functionality principles as well as risks with all audience levels.

• Mentorship:

  • Helps others learn how to structure and solve problems and collaborate with others within the organization.

  • Ability to mentor groups, both large and small, on technical and non-technical skills.

• Team Building/Working with Others:

  • Frequently performs critical leadership roles on the team. Promotes team spirit and commitment to common objectives. Involves the team in decision making.

• Performs other related duties as required.

Created: 10/22

Revised: 10/22, 11/22

Grade: NC24, 26, 28

FLSA: E

Cost Center: varies

Job Qualifications:

PREREQUISITES:

Level I:

• Bachelor's degree OR Associates degree and two (2) years related industry experience, OR four (4) years related experience.

• Applied IT Job Experience: 0-3 years

  • Experience in an application/system support role in a multiple system environment.

• Documented ability to work with computer systems.

• Documented record of excellent leadership, communications, and organization skills.

• Must be current in required application certifications.

• Demonstrated continued professional development.

• Demonstrates an understanding of enterprise integration concepts

Level II:

• Master's Degree, OR bachelor's degree and four (4) years related industry experience, OR Associates degree and six (6) years related industry experience, OR ten (10) years related experience.

• Applied IT Job Experience: 4-5 years

  • Experience in an application/system support role in a multiple system environment.

  • Some Small Project lead experience required.

  • Lead experience preferred.

• Documented ability to work with computer systems.

• Documented record of excellent leadership, communications, and organization skills.

• Must be current in required application certifications.

• Demonstrated continued professional development.

• Demonstrates an understanding of enterprise integration concepts

Level Sr:

• Master's Degree, OR bachelor's degree and four (4) years related industry experience, OR Associates degree and six (6) years related industry experience, OR ten (10) years related experience.

• Applied IT Job Experience: 6-9 years

  • Experience in an application/system support role in a multiple system environment.

  • Demonstrated Small Project lead experience required.

  • Lead experience required.

  • Experience in Leading Complex Small Projects

• Documented ability to work with computer systems.

• Documented record of excellent leadership, communications, and organization skills.

• Must be current in required application certifications.

• Demonstrated continued professional development.

• Demonstrates an understanding of enterprise integration concepts

QUALIFICATIONS:

• Demonstrated ability to set priorities, produce accurate work, and meet deadlines.

• Ability to function in a setting with a wide variety of duties and numerous interruptions.

• Demonstrated competence in analysis and troubleshooting.

• Demonstrated understanding of healthcare computing environments.

• Demonstrated ability to be self-directed, learn quickly with strong attention to detail.

• Proven record of excellent communication and organizational skills.

• Microsoft Office plus Microsoft Visio proficiency is required.

 

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