Gogoprint, Asia Pacific’s leading online printing company, is looking for a Customer Service Executive to support and provide quality services in Thailand, Malaysia and Singapore.
You are going to join the customer service team which ensures the customers have a smooth journey with us. It means:
- You will answer customers through Emails, Whatsapp, Facebook and tickets from on daily basis.
- You will work for 2 countries: Malaysia and Singapore
- You will pass the leads to the sales team when a customer is ordering a lot or asking for a custom job
- You will communicate with other departments regarding complaints through our complaints dashboard that will have to be correctly completed to ensure a smooth understanding of the issue for the other departments
- You will share with the management on recurrent issues to find a long-term solution and avoid those issues to happen again
Profile:
- Must know how to speak Mandarin
- Fresh graduates are welcomed to apply
- Knowledge of customer service principles and practices.
- 100% customer oriented while following our processes
- Excellent command of spoken and written English. Mandarin is a plus.
- Good problem solving skills and organized
- Bachelor degree in any field
- Result oriented, self-motivated and good people management skills.
- Ability to work under pressure.
- Patient and up for an adventure.
- Able to work independently with little guidance asap
- Knowledge of Zendesk and Magento would be a plus
What we offer :
- Hybrid work - Mix of Work From Home and Office (Work from office during training only)
- Be part of a fast-growing e-commerce company
- Integration into a highly skilled, successful and ambitious team
- International mind-set and close collaboration with management
- Centrally located Office close to MRT Semantan
- Casual working atmosphere
Job Type: Full-time
Salary: RM2,600.00 per month
Benefits:
- Health insurance
Schedule:
- Day shift
Education:
- STM/STPM (Preferred)
Language:
- Mandarin (Preferred)
- Bahasa (Preferred)
- English (Preferred)
