This is your opportunity to help shape the future of RACV’s Member Engagement Team and kickstart your career within a renowned organisation with a reputation in helping our community.
We are seeking a Mobility Products Team Lead to manage a team responsible for delivering a great range of products, including Boat, Trailer, Caravan, Veteran Vintage Classic Insurance products and Drive School.
In this newly created role you will bring your passion for developing people and executing brand engagement strategies and plans. You will also focus on improving each interaction, strengthening the bond between the RACV brand and our members and customers to deliver on our brand promise.
We are seeking a Mobility Products Team Lead to manage a team responsible for delivering a great range of products, including Boat, Trailer, Caravan, Veteran Vintage Classic Insurance products and Drive School.
In this newly created role you will bring your passion for developing people and executing brand engagement strategies and plans. You will also focus on improving each interaction, strengthening the bond between the RACV brand and our members and customers to deliver on our brand promise.
What will you be doing:
This is a Permanent full-time position; following successful completion of your training, we offer a hybrid work arrangement providing you with the ultimate work/life balance as you get to work from the comfort of home and our Noble Park office.
This is a solution focused, multi-facetted role that will:
This is a Permanent full-time position; following successful completion of your training, we offer a hybrid work arrangement providing you with the ultimate work/life balance as you get to work from the comfort of home and our Noble Park office.
This is a solution focused, multi-facetted role that will:
- Champion a customer first mindset within your team, driving first interaction solutions
- Foster a strong coaching culture, always leading with accountability and empathy
- Lead, motivate, engage, and develop team members by supporting and managing performance development, whilst ensuring exception service levels are met
- Drive employee engagement through various recognition and rewards programs
About You:
Your professionalism, energy, and leadership will keep you on track in this fast-paced environment. You have strong understanding of customer centric cultures and the ability to champion a culture and environment that drives employee engagement. You engage with a collaborative style, possess exceptional communication and relationship management skills and are passionate about providing outstanding outcomes and great customer experiences at every interaction.
The successful applicant will possess the following traits:
The successful applicant will possess the following traits:
- Highly motivated with a positive nature
- Strong personal initiative and enthusiasm
- A passion for high quality service experiences, leadership, coaching & mentoring
- Solutions focused and the ability to actively listen and ask questions to effectively determine needs
- Strong verbal and written communication skills
We’re looking for:
To be successful in this role, you will possess:
- Essential – minimum Year 12 and at least 3 years’ experience in an operational management capacity within a Contact Centre/Customer Service, managing a team of staff
- Desirable – Previous experience in a similar role as is significant experience working in a phone-based customer service environment.
- Desirable – Car enthusiast with strong knowledge in relation to vintage or hobby cars
- Demonstrated experience in stakeholder engagement, negotiating, conflict resolution and building strong and effective working relationships.
- Strong interpersonal skills with the ability to implement change management processes and influence culture.
What we provide:
We offer a hybrid working model in which you can work from the comfort of your own home and our Noble Park office following completion of our fully paid and fully supported training program.
Our Noble Park office includes:
- Free Parking
- Employee access to our gym
- Onsite Cafe & Barista Made Coffee
We offer a great salary with attractive benefits including leadership and career development opportunities, free roadside assistance, discounts on your insurance products and much more. RACV cares about you and our community. Our Workplace Giving program provides you the choice of how you give to the causes you care about, in ways that work for you including volunteering, donation and fundraising.
Application process:
Submit your CV and Cover Letter via the Apply link below
You may be asked to participate in a video assessment as part of the selection process.
Applicants will be required to provide evidence of their eligibility to work in Australia, and at a minimum be required to undertake police checks as a condition of employment.
How to apply:
- If you have NOT registered with our Online Application System, you can begin your Application
