CUSTOMER SERVICE REPRESENTATIVES REMOTE [India]

 

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Job reference

8199/10058/242619

Company Name

Theau Technical Live

Salary

35000 INR

Location

Coimbatore, India

Country

India

Industry sector

Administration,Customer Services

Job start date

ASAP

Posted date

06/07/2023

Experience Level

Not applicable

Job type

Permanent | Full Time

Remote / Hybrid

No

• Manage large amounts of incoming phone calls

• Generate sales leads

• Identify and assess customers’ needs to achieve satisfaction

• Build sustainable relationships and trust with customer accounts through open and interactive communication

• Provide accurate, valid and complete information by using the right methods/tools

• Meet personal/customer service team sales targets and call handling quotas

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

• Keep records of customer interactions, process customer accounts and file documents

• Follow communication procedures, guidelines and policies

• Take the extra mile to engage customers

REQUIREMENTS AND SKILLS

• Proven customer support experience or experience as a Client Service Representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• High school diploma

Share Your Updated CV On Whatsapp9079400361

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