Operations Manager - Amsterdam [Netherlands]

 

What to Expect

As the Operations Manager, you will report to the Market Leader in your country and will be responsible for the seamless execution of Sales and Delivery Operations in your country. You will be responsible for developing, leading and driving critical business operations in a high growth and fast paced environment, taking on complex business challenges and setting targets that align with the strategic vision for Tesla. You possess a rare combination of mental agility, analytical thinking, hands-on problem solving, and a customer-service mindset. You will own the implementation and management of efficient end-to-end processes to ensure smooth execution of sales and all deliveries that adhere to defined performance indicators, including but not limited to net deliveries, minimizing vehicle dwell, maximizing yield, costs per delivery, customer satisfaction and transactional accuracy. The Operations Manager is a critical member of the leadership team and will work cross-functionally with supporting departments to serve as the beacon of operational excellence in the market.

What You’ll Do

• Define the optimal operational strategy that will enable growth in your market, in partnership with your Market Leader
• Be the expert and leader of the end-to-end operations and systems for the entire market from order placed to car delivered
• Design operations in your market that will: Minimize vehicle dwell and yield loss, drive speed of execution of pre-delivery activities, optimize vehicle and customer readiness, and deliver excellent customer experience
• Manage the overall business plan by working with other departments
• Develop and drive strategic decisions for the Operations organization to meet current and future business demands
• Regularly review country KPIs, identifying trends

What You’ll Bring

• Significant managerial experience in Operations with proven track record of meeting and exceeding targets and goals.
• Self-starter who possesses exceptional time management skills and has great attention to detail
• Strong ability to prioritize, manage multiple projects, and adhere to business-critical deadlines
• Great analytical skills and the ability to convert findings into practice
• Strong team-player, driven and passionate about Tesla’s mission
• Fluency in English and Dutch required.

 

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