Your duties & responsibilities:
About the role:
We are looking for a Service Desk Analyst who will be a part of a very strategic area of the business – IT team. Your duties will include communicating with users, resolving IT equipment and software problems, analyzing information systems performance, and maintaining accurate service desk incidents.
Your responsibilities:
- Constantia IT Users support involving first-level diagnosis and troubleshooting
- Create and managing the incident tickets after proper problem/incident validation
- Respond to questions from all emails and callers, technical assistance for end Users
- Route the incident tickets to correct support groups (2nd Level Support)
- Ensure that the incident tickets are updated on regular basis; Manage communication with end users
- Resolve the incidents and restore services acc. Service Desk SOP’s
Requirements:
- Bachelor’s degree, preferred IT, or other technical area
- Minimum 1 year of applicable working experience
- Basic troubleshooting abilities in a Windows environment especially related to the client desktop support
- Good knowledge of fundamental operations of software (MS Office/ Windows 7/10)
- Good knowledge of hardware (laptops, PCs, phones, printers, scanners) and other IT equipment
- Fluent English language skills
Our offer:
- Work in a hybrid model CBS Office Kraków
- Perspective of long-term professional development
- Friendly work atmosphere in a large and stable company with a global reach
- Opportunity to participate in interesting new implementations and projects
- Chance to grow in a dynamic and international environment
- Long-term stable employment
- Strong team-oriented culture
- Access to innovative technologies with which we work daily
- Attractive benefit package
Your benefits:
- German language course
- Sport card and cafeteria system (MyBenefit)
- Extra day off
- Annual bonus
- Private medical care program (Medicover)
- Flexible working hours
- Personal pension found (PPE)
- Travel insurance package
- Development opportunities
- German language course
- Sport card and cafeteria system (MyBenefit)
- Extra day off
- Annual bonus
- Private medical care program (Medicover)
- Flexible working hours
- Personal pension found (PPE)
- Travel insurance package
- Development opportunities
