Service Desk Analyst [Poland]


 

Your duties & responsibilities:

About the role:

We are looking for a Service Desk Analyst who will be a part of a very strategic area of the business – IT team. Your duties will include communicating with users, resolving IT equipment and software problems, analyzing information systems performance, and maintaining accurate service desk incidents.

Your responsibilities:

  • Constantia IT Users support involving first-level diagnosis and troubleshooting
  • Create and managing the incident tickets after proper problem/incident validation
  • Respond to questions from all emails and callers, technical assistance for end Users
  • Route the incident tickets to correct support groups (2nd Level Support)
  • Ensure that the incident tickets are updated on regular basis; Manage communication with end users
  • Resolve the incidents and restore services acc. Service Desk SOP’s

Requirements:

  • Bachelor’s degree, preferred IT, or other technical area
  • Minimum 1 year of applicable working experience
  • Basic troubleshooting abilities in a Windows environment especially related to the client desktop support
  • Good knowledge of fundamental operations of software (MS Office/ Windows 7/10)
  • Good knowledge of hardware (laptops, PCs, phones, printers, scanners) and other IT equipment
  • Fluent English language skills

Our offer:

  • Work in a hybrid model CBS Office Kraków
  • Perspective of long-term professional development
  • Friendly work atmosphere in a large and stable company with a global reach
  • Opportunity to participate in interesting new implementations and projects
  • Chance to grow in a dynamic and international environment
  • Long-term stable employment
  • Strong team-oriented culture
  • Access to innovative technologies with which we work daily
  • Attractive benefit package

Your benefits:

  • German language course
  • Sport card and cafeteria system (MyBenefit)
  • Extra day off
  • Annual bonus
  • Private medical care program (Medicover)
  • Flexible working hours
  • Personal pension found (PPE)
  • Travel insurance package
  • Development opportunities
  • German language course
  • Sport card and cafeteria system (MyBenefit)
  • Extra day off
  • Annual bonus
  • Private medical care program (Medicover)
  • Flexible working hours
  • Personal pension found (PPE)
  • Travel insurance package
  • Development opportunities


 

.

Post a Comment

Previous Post Next Post

Sponsored Ads

نموذج الاتصال