Contract duration: 12 months (prolongation available)
Office work: 2 days/week
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1-week initial travel in Paris for knowledge transfer is required.
Recruitment process: 2 online discussions
Tasks
- Monitoring and management of the alarms, the first level of intervention based on the instructions, checking the good function of the infrastructure for which you are responsible, changes in the production environments
- Management of the SAN / NAS and the entire storage infrastructure
- Secure the quality of the services according to the Service Contracts signed by an entity
- Level 2 support: Management and resolution of L2 incidents, interventions and follow-up on incidents, enhancement of the incident reports and knowledge base
- Write procedures, enhance existing incident reports
- Identify recurrent incidents and open problem tickets
- Client Relationship: communicate to the Client changes, and incidents and provide a summary of service quality, in agreement with the Service Contract
- Stay in touch as an individual and as a team to evolutions of the technologies in your perimeter, follow the functional and organizational changes, consider new procedures for handling your perimeter
Install and configure tools and software related to storage activities
- Create or perform annotations to the installation manuals and procedures
- Review existing procedures and suggest improvements
- Perform functional tests of the components that have just been installed, based on written test cases that are present in existing procedures
- Update and communicate all elements needed by the Technical Lead and support him/her in building the monitoring reports
- Keep up to date with the job descriptions, operating procedures, and documentation related to your day-to-day activities
- Occasionally provide on-call support outside business hours and document these activities in the BP2I tools
- Rely only on the tools provided by BP2I
- Skilled in using at least one of the following tools: Dell EMC DataDomain, IBM Flash Storage, NetApp Storage
- Good level of knowledge related to OS and virtualization
- Network engineering knowledge
- Basic backup infrastructure knowledge
- Skilled with all related storage infrastructure tasks, including but not limited to:
- Adding volumes (standalone or clusters)
- Configuration of remote backup / mirroring with SRDF
- Configuration of EMC TimeFinder / IBM FlashCopy
- Installation/removal of SAN disks on servers
- Installation of a partition
- Prepare and deploy migrations
- Reserve SAN ports
- Upgrade software for ODM / Powerpath
- Enrich existing NAS infrastructure
- Request audit of SAN
- Realize performance audits on SAN/Stockage
- Analyze/diagnose malfunctions
- Previous Support Engineer experience
- Register, troubleshoot, and provide solutions for L2 incidents
- Register, troubleshoot, and provide solutions for L3 incidents
- Follow-up open incidents in the agreed SLAs
- Open tickets with third-party suppliers
- Follow-up incidents with third-party suppliers
- Escalate towards upper support level in case of impossibility to solving the incidents
- Excellent communication skills in English (oral and written); knowledge of French is a plus
- Medical subscription (Regina Maria)
- 200 RON/month remote work bonus
- 400 Euro/year budget for gym subscriptions
- 24 annual leave days
- Meal vouchers
- Additional monthly time off
- Instant access to a part of your salary
- Bookster subscription
- Remote work option
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