Company Description
Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf or hard of hearding, Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ, and Justice Impacted individuals. If you identify with any of the following communities do not hesitate to register.
Company Name: Booking
At Booking.com, our mission is to make it easier for everyone to experience the world. And while that world might feel a little farther away right now, we’re busy preparing for when the world is ready to travel once more. With strategic long-term investments into what we believe the future of travel can be, we are opening career opportunities that will have a strong impact on our mission.
Booking.com Customer Service (CS) department is looking for a Senior Learning Specialist to join the CS Global Learning and Development Team! This role helps to clearly define a strategy and roadmap for the projects that fall under their scope like translating the global strategy into program impact, creating strategy for onboarding, developing performance capabilities, success measures, business planning or coaching and mentoring learning specialists on project planning and execution.
You will support the business to deliver on strategic and operational objectives by acting as a program manager of key global projects within the team. You will also have a lead role in vendor selection processes, from setting up the right process, creating a RFP to the selection process itself.
In this role you will be looking at ways to change and improve our way of working and our impact. This includes innovative ways of learning, using your knowledge and experience to influence learning strategies and getting things done in an agile way with high quality and continuously looking at business impact.
B.Responsible
- Drives business and performance impact from a L&D perspective i.e. uses a strategic and analytical approach and consulting skills with their stakeholders to ensure learning is the right solution to the problem
- Partners with the business to identify learning needs as a basis to design and deliver extraordinary learning solutions, campaigns and programs
- Leads for their programs and learning initiatives towards the business and Learning community
- Creates and leads a topic relevant learning plan that meets business priorities in line with global learning strategy, plan and priorities
- Runs key global projects in conjunction with the learning lead/manager and/or project managers
- Evaluates learning interventions and programmes to ensure the highest quality products
- Drives defining key success metrics for their program in consultation with the project leads and translating that to a learning and performance data dashboard to measure return on investment
- Provides developmental and positive feedback, as well as technical and coaching advice to learning specialists
- Regularly connects with wide range of stakeholders across all levels of the CS and wider company maintaining relationships & influencing for successful completion of tasks and responsibilities
- Possess proficient knowledge of Learning and Development theories and methodologies to support the creation of clear and engaging learning solutions
- Follow up on Operational feedback responding and/or investigating with Learning Lead/Manager as needed to resolve
- Negotiates timelines & deliverables based on a variety of stakeholder input for their programs
- Identifies opportunities for improvement, create solutions and improve or adapt existing L&D processes & solution
- Design, testing and implementation of learning programs to achieve desired results
B.Skilled
- 3-5 years of experience in learning and development domain
- Ability to work independently, as well as very team-focused; supports team and peer decisions
- Identifies and builds positive relationships with key stakeholders, able to reach the desired outcome for multiple stakeholders
- Experience in team and individual coaching
- Solid understanding of adult learning principles
- Knowledge of the latest learning trends, practices and methodology
- Ability to think outside the box to create solutions and/or improve as-is situation
- Has an analytical mindset, challenge assumptions, identify linkages & dependencies, and balance operations & business needs
- Thinks 1-2 steps ahead, apply a holistic approach & pull together different resources
- Strong analytical and problem solving, root cause analysis skills combined with great attention to detail
- Ability to self-motivate and lead own time
- Ability to apply various Project Management Methodologies, Tools & Activities (prioritization, stand-ups, RACI, etc.) to optimally contribute to a project
- Good understanding of the Customer Service domain
- Intermediate data analysis knowledge
- Experience with Agile working
Pre-Employment Screening:
If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.
