Job Responsibility:
- Provide exceptional customer service on personalized phone services.
- Determine customer requirements and promptly address inquiries.
- Resolve customer problems and fulfil their requests.
- Maintain an accurate and updated customer database.
- Build and retain customer relationships by accurately identifying and resolving inquiries/issues.
- Educate customers about the Bank's products and services, directing them to self-help resources.
- Manage customer complaints and escalate issues to the appropriate department.
- Follow Contact Centre internal guidelines for customer follow-up and update customer data accurately.
- Maximize opportunities for up-selling or cross-selling Bank products and services based on customer needs.
- Maintain strict confidentiality of customer information.
- Possess a strong customer service mindset, effective communication skills, and excellent problem-solving abilities.
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Job Requirements:
- SPM/STPM or equivalent certificate holders with a minimum of 5 years working experience.
- Diploma/Advanced Diploma holders with a minimum of 2 years working experience.
- Fresh graduates with Degree are very much encouraged to apply.
- Excellent communication skills in English, both verbal and written.
- Mandarin communication skills not needed but is an advantage.
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Benefits:
- Competitive Basic.
- Fixed shift allowance.
- Night shift allowance.
- Transportation allowance.
- Mandarin allowance.
- KPI incentive.
- One-time confirmation Bonus.
Job Types: Full-time, Permanent
Salary: RM3,100.00 - RM4,000.00 per month
Benefits:
- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development
Schedule:
- Day shift
- Night shift
Supplemental pay types:
- Signing bonus
Application Question(s):
- How many years of working experience do you have?
