- To supervise the entire lounge operation on a day-to-day basis. - To monitor system implemented and regulatory requirements are conducted in a consistent manner. - To coordinate with the other supervisors on all operational matters. - To brief each other on matters on their respective shift, or assignment to be carried out which would cascade to the next shift. - To brief, orientate, and train new staff. - To ensure that consistent services are rendered and maintain at the lounge. - To train, in accordance with the guidelines, all new CSO. To supervise all CSO, trainees/students, and housekeepers. - Staff grooming check before commencement of each shift, i.e. uniforms, nails, shoes, nametags, hair, etc. - To manage staff overtime requirements or recall for duty on their days off (if required). - To check and ensure all Daily Management Report (DMR) figures are correct and email before 10 am daily basis. - To ensure that all equipment, computers, systems, etc. are in good working order and reading materials, magazines, newspapers are adequately supplied and placed. - To control and monitor “Lost and Found” items. - To monitor the work schedule of Housekeepers. - To check and ensure all lounges cleanliness is in accordance with standards. - Must be familiar with the flight schedules on customer airlines using the lounge. - Must have good knowledge in general information of the airport, i.e. facilities available, transportation services (train and buses), directions to departure gates, etc. - Must be well versed with the different currency conversion rates. - To prepare staff duty roster on a monthly basis. - To monitor the daily manpower of individual lounges. - To carry out or delegate staff for meet and greet services whenever required to. - To train the rest of the CSO on the use of computers and how to assist passengers when they require assistance. - To take initiative to identify areas for improvement and participate in continual improvement activities. - To undertake other jobs assigned by superior from time to time
OUR PARTNER OF CHOICE FOR A TOTAL TURNKEY AIRPORT HOSPITALITY SOLUTION With a mission to Make Travel Better, Plaza Premium Group is the pioneer, industry leader and the world’s largest provider in airport hospitality service and facilities with an international footprint. We work closely together with airports, airlines and corporate partners to provide customized hospitality solutions at the airport, to better customer experience and engagement with air travellers, and to realize the commercial goals of our partners.
Diploma / Advanced Diploma / Higher Graduate Diploma / DVM / DKM Level 4 / DLKM Level 5
